Policies & Fees
We understand that sometimes things don't go as planned. Whether it's the weather, a change of heart, or unexpected circumstances, we have trip policies and fees in place. Please take a moment to familiarize yourself with them, fellow adventurer.
Cancellation fees will be applied per guest according to the following schedule, based on the date we receive your written notification:
Cancellations initiated by the participant and received via email to Treetop Journeys with more than 30 days' notice before the experience start date will receive a full refund.
Cancellations initiated by the camper and received via email to Treetop Journeys with less than 21 days' notice before the experience start date will forfeit 25% of the ticket value.
Cancellations initiated by the participant and received in writing to Treetop Journeys with less than 10 days' notice before the adventure start date will forfeit 50% of the ticket value.
Cancellations initiated by the participant and received in writing to Treetop Journeys with less than 5 days' notice before the adventure start date will forfeit 100% of the ticket value.